Privacy Policy

At Vista Jewellery, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit vista-jewellery or make a purchase. Please read this policy carefully.

1. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name and contact details (email address, phone number, shipping and billing address)
• Payment information (processed securely through our payment providers)
• Account credentials (email and encrypted password)
• Order history and preferences
• Communications you send to us (e.g., customer support enquiries)

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited, time spent on pages, and navigation paths
• Device information (operating system, screen resolution)
• Referring website or source

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and payment
• Create and manage your account
• Communicate with you about orders, products, and promotions
• Improve our website, products, and customer service
• Detect and prevent fraud or unauthorised activity
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

• Service providers: Payment processors, shipping carriers, and analytics providers who help us operate our business
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal obligations
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at support@vista-jewellery.

6. Cookie Policy

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., shopping cart, authentication)
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@vista-jewellery.